Frequently Asked Questions
Fresh answers to your most common blooming questions.
How do you ensure the flowers stay fresh during shipping?
We use specialized hydration packs and temperature-controlled packaging to ensure your blooms arrive in peak condition. Every bouquet is hand-packed with care just hours before dispatch.
What is your delivery window for local orders?
For local deliveries, we offer same-day service if ordered before 1:00 PM. Standard shipping typically takes 1-2 business days depending on your location.
Can I include a personalized message with my order?
Absolutely! During the checkout process, you will find a text box labeled 'Gift Message' where you can write a custom note that we will print on a premium card.
What is your return policy for perishable items?
Due to the nature of live plants, we do not accept returns. However, if your flowers arrive damaged or wilted, please contact us within 24 hours with a photo for a full replacement or refund.
Do you offer subscriptions for recurring deliveries?
Yes, we offer weekly, bi-weekly, and monthly subscription plans that save you 15% on every order. You can pause or cancel your subscription at any time through your account dashboard.
How should I care for my flowers once they arrive?
Trim the stems at a 45-degree angle, place them in cool water immediately, and keep them away from direct sunlight and ripening fruit to extend their vase life.